Placing
Orders/Contacting Us
Shipping Information
Payment Methods
Return Policy/30-Day Money
Back Guarantee
You can place
an order with us via one of the following methods:
 Phone: Call 800-277-3117 or 860-648-9151.
Our office hours are Monday through Friday, 8:30AM to 5:00PM
EDT.
FAX: You can also FAX your order to us
at 860-648-9151.
Please include your name and daytime phone number with your order.
E-Mail:
E-mail your order to sales@databasecreations.com.
Shopping Cart: Our on-line catalog includes a shopping cart so you can order on-line through our secure website.
Mail:
You can also mail orders, requests, etc. to us. Please be sure to include
correct payment and your daytime phone number. Our Mailing Address is:
Database
Creations, Inc.
PO Box 669
South Windsor, CT 06074
USA
Sales/Customer
Service Phone Number:
USA: 1-800-277-3117
International: 860-648-9151
Technical
Support Phone Number:
860-648-9151
FAX Number:
860-648-9137
Sales/Info
E-Mail: sales@databasecreations.com
Technical
Support E-Mail:
support@databasecreations.com
Main Website:
www.databasecreations.com
We offer several shipping
methods to meet your needs. We can ship UPS, FedEx, and DHL.
Below are shipping rates. Large orders and international orders are weighed to determine
exact shipping cost.
| UPS Ground |
$7.95 per item |
2-day Air Service*
(US Priority Mail, FedEx Economy) |
$18.95 per item |
Overnight Next
Business Day*
(FedEx Overnight) |
App.
$38.00 per item. For
multiple item orders, please contact us for exact cost |
DHL
or FedEx International
Method used depends on location. We use the cheapest shipping method for your location. |
Shipping costs are calculated based on
the weight of the items and shipping location. We only charge you what it costs us to ship
to you. Please call, fax, or e-mail us for shipping costs for items you are interested in
ordering. |
* Alaska and Hawaii residents add $10.00 per item to
air rates or contact us for exact shipping costs.
We accept MasterCard, VISA,
Discover, or American Express.
Saturday delivery is available for US orders only.
An additional $10.00 will be added to your order to cover Saturday
delivery costs.
Purchase Orders accepted from Fortune 500, Government, Education, State and
Local municipalities in the United States only.
 Most of our products include a 30-day money
back guarantee. This gives you time to test the product to see if it meets your needs. If
it doesn't, you may return it within 30 days for a refund of the purchase price. All
returns are subject to a 10% restocking fee. No returns are accepted after the 30-day
period. We will exchange damaged materials. Please refer to the information below for the
return policy on specific types of items. If you have any questions, please contact us by
one of the methods above.
Software
All software products, unless otherwise noted, (except
software manufactured by Microsoft, Corp.) include a 30 day money back guarantee. Should
you need to return a software product purchased from Database Creations, Inc., a refund of
the purchase price of the product will be refunded to the purchaser if the product is
returned within 30 days of delivery of the product and in saleable condition with original
packaging. Shipping charges are not refundable. If the product is not returned in saleable
condition, a 10% re-stocking fee will be charged. The purchaser is responsible for any
shipping charges incurred in returning the product to Database Creations, Inc. Returned
merchandise should be shipped using some trackable method such as UPS or FedEx. Please
call for an RMA before returning items to us.
Return Procedure
We require RMA numbers for items being returned to
us. You MUST call us at 860-648-9151 or 800-277-3117 to obtain an RMA number. Your
assigned RMA number must be clearly visible on the outside of the box. Any returns
received without an RMA number will not be accepted. We credit returned products within 24
hours of receiving the package.
If you have a problem with an order you have
received from us, please call our customer service at 800-277-3117 for assistance.
International customers can e-mail us at info@databasecreations.com or fax Customer
Service at (860) 648-9137. |
